FAQ's

This is the essential stuff for you to know to ensure you have the best possible experience.

Q – What are your trading days?

Due to the nature of our business our trading hours are flexible. We are operational everyday except Wednesday but bulk orders may be accepted, please get in touch before placing the order. Feel free to flick us an email or call and we will do our best to respond promptly any day of the week.

Grazing Boxes and Tables

Q – Why should I choose you as my grazing provider?

With over 10 years experience in hospitality and over 2 years running our own business, Ginger + Ivy, we are passionate about what we do and are determined to have every grazing table and box be our best work. We work from a registered kitchen, have our food safe certificates and are Covid safe. Ultimately, we put all our love into our grazing tables and boxes to make sure they look and taste as amazing as can be.

Q – Allergens and dietary requirements

We do our best to accommodate all allergens and dietary requirements. Vegetarian, vegan and gluten free will always be honoured upon request, some custom orders may incur an additional cost. While we can accommodate nut allergies we can’t guarantee there won’t be cross-contamination on production lines.

Coeliac orders can be placed but for grazing tables with a combination of coeliac and standard inclusions, a separate box will need to be made and factored into the cost as we can’t guarantee there will be no cross-contamination once people start picking at the grazing table. Gluten free sections (excluding coeliac) can be included with our standard grazing table setups with a small additional cost.

Q – Can I order a custom grazing box?

You sure can! Feel free to flick us an email and we will do our best to accommodate your requests.

Q – When will my delivery arrive?

All grazing and sweet boxes will be delivered/have pickup scheduled on the date selected between 8:30am – 5:00pm. We will give a window of time for the delivery to take place in which you must insure you/the recipient or someone from the household/office is there to collect the item. If it’s unlikely that the recipient will be home we recommend having it delivered to their business address. Due to the nature of the grazing/sweet boxes, we cannot leave them outside unattended. If we arrive and no one is there to accept the item during the scheduled time of delivery, the delivery fee with be charged again and arranged for a different time that day if possible.

We deliver up to 35km away from Dianella (Perth, WA) and any further distances will need to be confirmed prior to ordering. Bulk orders may be accepted. In the event that we cannot deliver to your set location, the order will be refunded or if you so choose, can be changed to pickup with the delivery fee refunded.

Q – How do the grazing tables work?

We provide everything needed for the setup and creation of your grazing table, including the table design and accessories, natural greenery, and food. Each grazing table takes between 45mins – 1.5hours to create depending on the size and scope. We want you to absolutely love your grazing table and we do our best to cater to the colour scheme or theme of your event. Specific floral arrangements will come at an additional cost and can be kept after the event.

Credit card security details must be provided at the time of order placement or before set up of the event. A booking will not be confirmed until and unless credit card security details are endorsed and supplied to the owner. If a credit card cannot be provided a bond must be retained instead. No payment will be taken from the given credit card unless damage is made to items or property or in the event a cleaning fee needs to be retained. Likewise, the bond will be refunded upon collection of all items in clean and undamaged condition. We understand that some customers like to keep their costs down so we offer the option for you to clean the grazing items yourself before collection but for those who’d rather us do it a cleaning fee will be applied from the bond/charged on the credit card if equipment is collected unwashed. The cleaning fee ranges between $25-$45 depending on the size and scope of your event. In the instance that your event is at a function venue or public space and cleaning of items cannot be performed before pick-up, the cleaning fee will be included in the price at time of booking.

Picnics

Q – The picnic's are DIY, what do I need to know?

Want to get creative yourself? DIY packages are perfect for you. You’ll need a large vehicle to transport the equipment, with pick up and return to Mirrabooka. DIY hire is for a 48 hour period, all diningware must be returned cleaned and sanitised, with all rugs vacuumed and cushions free of marks/stains. DIY bookings require a bond upon booking and must provide proof of ID and credit card details for security of the items upon customer collection. The bond is fully refunded upon return of cleaned and undamaged equipment.

Q – What is your maximum number of guests?

Our picnics are designed for up to 10 people. We like to keep things small and intimate and love a good picnic among family and friends.

Q – Can I choose my colours?

Of course, we want you to adore the setup and have it be perfect for you! In saying this, colour schemes are subject to availability but we will do our best to accommodate your requests.

Currently, our colour options are maroon / blue / mustard / olive / pink / tropical / neutrals.

Q – Where can I have my booking?

Most Perth parks require permits to set up picnics and it’s up to you to organise this with the council as all permits must be issued to the customer. If you are setting up a picnic yourself and your event has under a certain amount of people then a permit may not be required. We are happy to give you information to help with these bookings and fulfil the forms.

Photography

Q – Why should I choose you as my photographer?

Madi is the photographer in our power duo and is exceptional with a Bachelor of Arts specialising in photography and over six years of experience in the field. Let’s be honest, most people tend to be uncomfortable having their picture taken so Madi combats this by bringing a fun, bubbly atmosphere to every photo session or event. Having our photo subjects at ease and comfortable in their own skin is our main priority. You being happy makes for the best photos! We provide our style guide to help with outfits for family, couple and newborn sessions so we can get the best results possible out of your session.

Okay, let’s do it! How do I book?

To book, we just require a deposit with the remainder due two weeks prior to the photography session/event. If your session/event is within two weeks of the booking date, full payment is due. Please note that deposits are non-refundable if you choose not to proceed with your session/event. If you require a date change we will do our best to reschedule you. Bookings on public holidays incur a surcharge of 15%.

If you’d like more information, everything you need to know is covered comprehensively in our terms and conditions.

FAQ's

FAQ's

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